Return & Refund Policy

At The Minimal, every piece is carefully inspected before it reaches you. If we've made a mistake, we'll make it right.

Returns & Exchanges

We accept return and exchange requests within 7 days of the delivery date.

To be eligible, the item must:

Be unworn, unwashed and unused.
Have all original tags attached.
Be returned in its original packaging.
Be free from stains, odours, alterations or any damage after delivery.

Items that do not meet these conditions may not be eligible for a return or exchange.

Size Exchanges

If you've ordered the wrong size, don't worry. We offer one complimentary size exchange within 7 days of delivery, subject to stock availability.

To qualify for a complimentary exchange:

The item must meet the return eligibility conditions above.
The exchange must be for the same product in a different size.
The request must be made within 7 days of receiving your order.

After the first complimentary exchange, any additional exchanges may incur shipping charges.

Refunds are not offered for incorrect size selection. We recommend checking our Size Guide or contacting us before placing your order if you're unsure about sizing.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery.

Please include:

Your order number.
Clear photos of the item.
A brief description of the issue.

Once the issue has been verified, we'll arrange a replacement at no additional cost. If a replacement is unavailable, we'll issue a full refund.

Refunds

Refunds are only issued when The Minimal is at fault, including but not limited to:

You received the wrong item.
Your item arrived with a manufacturing defect.
Your item was damaged before or during delivery.
We are unable to provide a replacement for any of the above issues.

Approved refunds will be processed using the original payment method within 5 to 10 business days after the returned item has been received and inspected.

Non-Refundable Situations

Refunds will not be issued for:

Incorrect size ordered by the customer.
Change of mind after purchase.
Preference for a different colour or style.
Normal wear and tear.
Damage caused after delivery.
Items that have been worn, washed, altered or damaged by the customer.
Minor colour variations caused by different screen or device settings.

Sale Items

Items purchased during sales, promotional campaigns or clearance events are eligible for exchange only if they arrive damaged, defective or incorrect. Otherwise, all sale purchases are considered final.

How to Request a Return or Exchange

To request a return or exchange, contact our customer support team with your order number and details of your request. We'll review your request and guide you through the next steps.

Thank you for choosing The Minimal.